Contact Us - We're Here to Help
We can use our contact channels to enable you to select the channel that best suits you. We offer a number of ways to contact our team.
Our Contact Channels
Live Chat (The Fastest Way to Get Help)
Live Chat is the quickest means of getting help and it is the most efficient. In less than 60 seconds, you will be in touch with an actual support agent 24 hours a day, 7 days a week. Do you need help clarifying something on your account, learning about a game, or doing a transaction? Our staff is there to assist you immediately.Â
Here a big button with the inscription Start Live Chat would be located)
Email Support
In case your request is not of urgent character, you are very welcome to send it to us through email. Send your inquiries to support@winbox.com, and our experts will provide an extensive response as soon as possible. We do our best to respond to email messages within 24 hours.
Find Us on Social Networks
Find us on official social media accounts to stay up to date on the newest news, promotions, and community events. This kind of interaction with the Winbox community will provide a good medium of interaction.
Here (links to Facebook, Twitter, Telegram, and so on would be put)
Live Chat
Tap the live chat icon at the bottom corner of www.winbox-mikrotik.com
Available 24 hours a day, including holidays
Instant connection with a real support agent
Support in English, Chinese, and Bahasa Malaysia
Telegram
Visit the contact page and select Telegram
Chat with us privately in a secure messaging window
Ideal for users already familiar with Telegram
Quick responses and encrypted communication
Messenger
Follow our verified page and start a chat
Response time typically 15–30 seconds
Ask questions, get help, or escalate an issue
No downloads required
Frequently Asked Questions
I have lost my password. What can be done?
In case you do not remember your password, you can go to our Forgot Password page. A secure reset link will be dispatched to the registered account after you submit your registered email address or telephone number.
What is the time frame of a withdrawal request?
All withdrawal requests are internally verified and the money is normally released within twenty-four hours. The time in between before receipt will depend on the payment option you choose.
How do I get my welcome bonus?
To claim the relevant welcome offer, one only needs to choose the promotion in the dropdown menu that is provided on the deposit page. To see detailed information about all the existing offers, please refer to our Promotions Page.