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At Winbox, player satisfaction is our top priority. Before you contact us, you might find an instant answer to your question below.

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Check our most frequently asked questions for a quick solution.

Q: I forgot my password. What should I do?

A: If you can’t remember your password, please visit our “Forgot Password” page. Just enter your registered email or phone number, and we’ll send you a secure link to reset it.

Q: How long does a withdrawal take?

A: We process all withdrawal requests internally, typically within 24 hours. The time it takes for the funds to appear in your account will then depend on your chosen payment method.

Q: My deposit hasn't appeared in my account. What should I do?

A: Most deposits are credited instantly. However, there can sometimes be a short delay from the payment provider. Please wait 5-10 minutes and refresh your account balance. If the funds still haven’t appeared, please contact our Live Chat support with your transaction details, and we will investigate immediately.

Q: How do I claim my welcome bonus?

A: Claiming your welcome offer is easy! Simply select the bonus from the dropdown menu when making your first deposit. For full details on all current offers, please visit our Promotions Page.