Winbox Privacy Policy
Last Updated: 15 July 2025
1. Our Commitment to Your Privacy
Winbox (“we,” “us,” or “our”) is dedicated to protecting the privacy and security of our players. This Privacy Policy explains what personal information we collect when you use our website, mobile applications, and related services (collectively, the “Services”), why we collect it, and how it is used and safeguarded. Your trust is essential to us, and we are committed to being transparent about our data practices.
2. The Information We Collect
We gather certain types of information to provide our Services. These are:
Information That You Give Us
This includes information that you actively submit when you open and use your account. This information can be personal information provided during registration (e.g., your name, email address, and phone number) and any verification (KYC) documents you provide, including copies of your ID or proof of address.
Automatically Collected Information
When you use our Services, we collect some information automatically to guarantee a safe and effective experience. This information consists of your transaction history (deposits, withdrawals, and bets), and technical data, including your IP address, device type, browser data, and overall app usage and activity.
Communications Information
When you contact our customer support team through Live Chat or email, we may store records of these communications to respond to your requests and improve our services.
3. How We Use Your Information
In our line of business, we use the information we gather in a number of key ways, all of which are aimed at providing more safety and a better user experience:
To Offer and Deliver Our Services
Your information is essential for us to operate your account, process your deposits and withdrawals securely, and provide you with the customer support you need.
Security and Verification
We use your data to confirm your identity, to protect your account against unauthorized access, to detect and prevent fraudulent activity, and to comply with all relevant legal and regulatory requirements.
To Enhance Our Platform
Monitoring the trends in usage and the technical information will help us to identify the areas we can improve, eliminate the bugs, and increase the overall performance of our platform, which will enhance the user experience.
Marketing Communications
We can contact you with the help of your contact information to notify you about the relevant promotions, bonuses, and special offers. You will never lose a clear way of unsubscribing to such messages.
4. Data Sharing and Disclosure
The security of personal information is a vital priority of our organization. We, therefore, do not sell such data to third parties. Your data is sent only in the following limited and necessary circumstances:
Transmission to Third-Party Service Providers of Trusted Third Parties
We can share the least amount of information that is necessary to carry out services on our behalf. Examples of such recipients are payment processors (e.g., EZPay, WinPay) and customer support platforms (e.g., LiveChat.com). These partners are bound by contract to keep your information confidential and can only utilize your information to the particular services that they offer to us.
Legal and Regulatory Transmission
We might be obliged to share your information with law-enforcement agencies or regulatory bodies when the law demands it, or a court order or when we are required to do so by our licensing requirements.
Our No-Sell Promise
We are absolutely serious about this no-sell promise: we will never sell your personal information to a third party, whether it is to market it or otherwise.
5. Our Data Security Measures
User data security is a critical priority and the organization implements a multi-layered framework to attain this. The security architecture includes the following elements:
Network Security
The organization protects its network with an enterprise level MikroTik network firewall. This device will allow constant surveillance of the activity on the network, optimization of traffic, and prevention of unauthorized access, thus serving as a strong first line of defense.
Data Encryption
The entire traffic between the client devices and the server infrastructure is secured with the 256-bit SSL (Secure Socket Layer) encryption, which is an industry standard. This is to ensure that the personal and financial information is not intercepted during the transmission process.
6. Your Rights and Choices over your Data
You have rights and choices with regard to personal information that we have about you.
Right to Access and Correct
You have the right to know what personal information we have about you, and to correct any inaccuracies. Most of your information can be viewed and updated in your account settings. In case of any information that you cannot amend on your own, you can call our customer support to help you.
Right to Deletion
You can demand the removal of your personal data. When we receive such a request, we will close your account and delete your information, except where we are legally or regulatorily obliged to keep it (including anti-money laundering laws or responsible gaming requirements).
7. Our Cookie Policy
Similar to most online services, we employ the use of cookies to enhance your experience. Cookies are small pieces of text placed on your device, which assist us with necessary operations, including maintaining your account logged in, remembering your settings, and knowing how you use our site so we can make it better. We also do not track your activity on other websites using cookies. You agree to these necessary cookies by using our Services.
8. Contact Us
In case you have any questions or concerns regarding this Privacy Policy or how we process your data, you are welcome to contact us. Our data privacy team can be contacted by emailing us at privacy@winbox.com.